Mercury Exchange 2007 Partial Service Interruption May 26, 2013 12:00 – 15:40 PT
On May 26, 2013 between approximately 12:00 and 15:40, some Mercury Exchange 2007 users may have experienced issues connecting using webmail or via Outlook. This issue would have only impacted a small...
View ArticleMercury Exchange 2007 Service Interruption June 16, 2013 *RESOLVED*
Some users using Mercury Exchange 2007 maybe experiencing issues connecting using webmail or via Outlook. Technicians have been notified. *Update* 12:30 PT June 16, 2013 – Users should now be able to...
View ArticleExchange 2007 Service Interruption – June 25 2013, 12:59 – 13:57 PT
Please be advised that on June 25th 2013 between 12:59 and 13:57, one of the Exchange 2007 mailbox servers was experiencing issues which impacted the ability for some Exchange 2007 users to access...
View ArticleMail-Relay Service Maintenance July 03, 2013 13:00 – 13:15 PT
On Wednesday, July 3rd between 13:00 and 13:15, the UBC Mail Relays will be undergoing routine maintenance. No service impact is expected.
View ArticleEmergency Shutdown of Life Sciences Data Centre July 4 , 2013 10:00 AM PT
The Life Sciences Data Centre needs to be shut down this morning due to cooling failure. This shutdown will affect major IT services across campus including: Home Storage Drive Team Share EduCloud VDI...
View Article**Update** – Shutdown of Life Sciences Data Centre July 4, 2013 11:00 AM PT
We are working to manage the cooling problems that occured earlier this morning at the Life Sciences Data Centre. At this time, the issue has been reduced but a shutdown may still occur depending on...
View Article**Update** – Shutdown of Life Sciences Data Centre July 4, 2013 12:00 PM PT
We have restored the water cooling issue in the Life Sciences Data Centre by implementing an alternate cooling method, and Building Operations is actively managing the situation by manually engaging...
View Article**Update** – Shutdown of Life Sciences Data Centre July 4, 2013 14:15 PM PT
Temperatures have now returned back to normal at the Life Sciences Data Centre and we are beginning to bring development and test servers back online. We will continue to monitor the situation, and...
View ArticleFASmail Performance Issues July 30, 2013 09:47-10:54 PT – RESOLVED
Please be advised that the reported issues with FASmail Outlook and Outlook Web App (webmail) performance have now been resolved as of 10:54 AM. Technicians will continue to monitor the situation. If...
View ArticleMail delivery delays – August 19, 2013, 11:12 PT
Please note that users may be experiencing email delivery delays. Technicians are currently investigating. When the issue has been resolved, messages that have been affected will be automatically...
View Article**RESOLVED** Mail delivery delays – August 19, 2013, 12:30 PT
The issue with email delivery delays was resolved at approximately 12:30pm.
View ArticleResolved – UBCDIR to LDAP provisioning issues February 3rd, 2014
**Resolved as of February 3rd, 2014 14:15PT** Updates made to the UBC Directory are currently not being sent to OpenLDAP. Any updates made to UBC Directory e-mail aliases will therefore not be in...
View ArticleMail-Relay Service Maintenance February 25, 2014 15:00 – 15:30 PT
On Tuesday, February 25th between 15:00 and 15:30, the UBC Mail Relays will be undergoing routine maintenance. No service impact is expected.
View ArticleMail Relay Service Maintenance Jan 14, 2015 18:00 – 20:00 PT
The UBC Mail Relay service will be undergoing maintenance during this period. No end user impact is expected.
View ArticleUBC Email Broadcast Maintenance Feb 1, 2015 07:15 – 07:30 PT
The UBC Email Broadcasting service will be unavailable Sunday, February 1, 2015 between 7:15am to 7:30am PT due to server maintenance.
View ArticleFASmail access issues – May 11, 2015 at 11:45 PT
We are currently experiencing connection issues with FASmail. Users using Outlook may not be able to connect. Technicians have been notified and are currently investigating. Users unable to access the...
View ArticleFASmail Maintenance May 11, 2015 12:45 to 13:30
UBC IT will be performing maintenance on FASmail to resolve a connectivity issue impacting some users. Users may be briefly disconnected from the system as services are restarted. Email clients will...
View ArticleUBC Connectivity Issue – Some Services May Be Affected – May 13th 13:40 2015 PT
We are currently experiencing connectivity issues. Services affected include FASmail and Student & Alumni Email. Users using an Email client or Outlook Web App (www.mail.ubc.ca or...
View ArticleStudent Alumni Email patching Dec 13, 2015 06:00-08:00 PT
Mailbox database servers of Student Alumni Email will be patched with MS Security updates and Exchange 2010 SP3 RU11. User mailboxes are not accessible when Exchange service is being patche, and when...
View ArticleDecommissioning MERCURY and ad.ubc.ca Feb 25, 2016 15:30 – 16:30 PT
The MERCURY Exchange Service and the Domain ad.ubc.ca will be decommissioned during this period. No impact is expected.
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